Insights

Thoughts from my learnings and experience on how to become an Experience Leader.

Oct 31, 2024

Why I Love Basecamp

Project management software that is actually enjoyable to use? Impossible. Or is it?

Jobs to Be Done

Revenue Growth at Autobooks, Powered by Jobs Theory

Customer Service

The Customer Isn’t Always Right. But They’re Probably Close.

Relationships are Everything

Marketing & Sales

Sales is from Mars. Marketing is from Venus. Or at least they think so.

Customer Experience

The Customer: An Unexpected Journey, Part 2—Designed for Greatness

Jobs to Be Done

The Customer: An Unexpected Journey

The Newsletter

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